This Privacy Policy explains how KCM (“we”, “us”, “our”) collects, uses and protects personal data of website visitors and clients.
1. Data controller
The controller of personal data is KCM, located at Jug Bogdanova 26, Belgrade, Republic of Serbia. For privacy-related questions, contact us using the details on the Contact page.
2. Data we collect
Depending on how you use the website and our services, we may collect:
- identification and contact details (name, email, phone number, company name);
- information you voluntarily submit via forms (e.g. estimate, contact, referral);
- technical usage data (IP address, browser type, pages visited, visit time) via cookies and similar technologies.
3. Purpose of processing
We process personal data to:
- respond to enquiries and provide requested information;
- prepare offers and deliver accounting, tax and consulting services;
- improve the website, analytics and security;
- comply with legal obligations.
4. Legal basis
Processing is based on your consent, performance of a contract or steps taken at your request before entering a contract, our legitimate interests (security and service improvement), and legal obligations under applicable laws of the Republic of Serbia.
5. Retention and security
We retain data only as long as needed for the processing purpose or as required by law. We apply appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse.
6. Sharing
We do not sell personal data. We may share it with trusted service providers (e.g. hosting, email) only as needed to operate the website and business, under confidentiality obligations, and with authorities when required by law.
7. Cookies
The website may use cookies for essential functionality, preferences (e.g. language) and analytics. You can limit or disable cookies in your browser settings, which may affect some site features.
8. Your rights
Subject to applicable law, you may request access, rectification, erasure, restriction of processing or data portability, and withdraw consent where processing is based on consent. Contact us via the Contact page to exercise your rights.
9. Changes
We may update this policy from time to time. The revised version applies from publication on this page. Please review it periodically.